About Normand & Associates
Founded in 1985 by Skip Normand, Normand & Associates is a private consulting firm specializing in customized sales, sales management, and customer service training and consulting. Associate offices are located throughout the U.S. and in major cities worldwide.
Click here to play our introductory video.
Developer of the Campaign Selling© system, Skip is a
seasoned keynote speaker at national sales meetings and other major
sales and marketing events around the world. Author of many innovative
and highly successful sales, sales management, and customer service
training programs, his popular video-based training programs,
BREAKING COMPETITIVE ACCOUNTS©, and
T.H.A.N.K.S. Enlightened Customer Service© are
marketed in over twenty countries and in several languages.
Our clients include many respected and well known
companies such as AT&T, Bristol-Myers Squibb, Buckman Labs, Canon,
Case, CSM, DS Waters, FedEx, GE, Interface, International Paper, JCB,
Laidlaw Waste Systems, Marubeni, NCH Corporation, Pioneer, PruCare,
Reliance, Shell Oil, Suntory, TDW, Volvo-Mack Trucks, Volvo Financial
Services, and hundreds of other fine companies in the U.S. and
abroad.
Our documented training results are a major distinguishing
feature of Normand & Associates. Our programs and services impact the
bottom line because we do more than deliver customized training programs
– we work closely with your managers during the critical periods
before and after rep training to provide guidance in managing and
coaching for results. This makes it possible for our clients to see
double digit sales increases in as little as 8 months. Please see
Testimonials and
Case Histories.
Our unique body of research is another reason our programs and services consistently produce significant bottom line results. The fundamental tenets of every training program and service we provide is based on our own research of thousands of sales cycles. This research resulted in identifying specific common factors that cause sales cycles to stall and to fail, as well as those factors common to success.
Our customization process includes researching your products and services, markets, customer base, sales and customer support teams, and your competitive environment - one more reason our training programs typically produce significant bottom line results in a short time frame.
Our manager training and support programs are the backbone of every Normand & Associates training project. Our research and years of experience have proven that well trained and effectively supported managers are a major factor in achieving the greatest bottom line results possible. Customized training programs for managers and 24/7 support availability from Normand & Associates help to insure a rapid and significant payback on your training investment. Please see Sales Management Training.