Management Training
Our manager training and support programs are the
backbone of every
Normand & Associates training project.
Our research and years of experience have
proven that well trained and
effectively supported managers are a major factor in achieving the
greatest bottom line results possible. Customized training programs for
managers and 24/7 support availability from Normand & Associates
help to insure a rapid and significant payback on your training
investment.
Well trained managers are the key to success and achieving bottom
line results. Our emphasis on the role of the customer service manager
is the backbone of every Normand & Associates project.
Our customization process includes researching your
products and services, markets, customer base, customer service and
sales teams - one more reason our training programs typically
produce significant bottom line results in a short time frame.
Manager training modules include:
| Leadership Principles & Styles© | Manager's Role in T.H.A.N.K.S.© | |
| Hiring to Win© | Measure, Manage, and Motivate© | |
| The Accountability Process© | Time Management for Managers© | |
| Developing Standards of Performance© | Improving Business Writing Skills© | |
| Performance Coaching© | Conflicts: Who's got the problem?© |
Our post-training support is custom designed to meet your
specific requirements and may include 24-hour accessibility via phone or
Internet, working in the field with sales personnel and other on-site
consultations.
If you already have training in-place and just need some
specialized training modules, we will customize the new modules so that
they seamlessly connect to your current training program(s).